Terms & Conditions for e-purchase of JessieChantelle Chocolatier's Products


JessieChantell Chocolatier Sdn Bhd is an upmarket chocolatier that produces (Swiss Formula) premium chocolates under absolutely stringent HALAL conditions as issued on 13th May 2011 by the Islamic Food Research Centre Asia, Malaysia & Asia Region under Certificate No. IFRC/P/RO/09/0245.

Before you place an order you must read these Terms and Conditions from JessieChantell Chocolatier Sdn Bhd and fully accept all the Terms and Conditions herein stated. If you do NOT agree with any of our Terms and Conditions, then please do NOT proceed to place your Order/s as we will NOT accept any order that is from a purchaser/customer who does NOT accept our Terms and Conditions in toto.

Image Catalogue

We have used our best efforts to present on this website, as accurately as possible, the images pertaining to all our products. The images you see will however, depend to a great extent on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are a totally accurate representation of the actual merchandise that you shall be purchasing and we would recommend that if your are in any way unsure, you should visit us at our address to view the end product and fully satisfy yourself before proceeding further (especially for first time purchasers).

Acceptance of your Order

Shortly after you have placed an order with us by pressing the 'Pay button' an email will be sent to you acknowledging the details of your order. This email is however, NOT an order confirmation or order acceptance from JessieChantellechocs.com

Your Order is accepted and the Purchase Contract between you and JessieChantellechocs.com ONLY takes effect when your order is dispatched by us.

Non-acceptance of your order may be due to any of the following occurrence/s :

  1. The product you ordered being out of stock – please see Product Availability
  2. Our inability to obtain authorization/clearance for your payment
  3. The identification of any pricing &/or product description error
  4. Failure to meet the "Eligibility to order Criteria" as set out in the accompanying Terms and Conditions.

Internet orders will be confirmed by email. Should you not receive our confirmation within 2 business days, please contact our Order phone line : 603-23 000 888.

Order Cancellation

We shall commence working on your order/s immediately, hence NO cancellation request shall be entertained.

Payment Methods

We accept payment using iPay88. We can accept Visa, MasterCard, Alliance Online, AmOnline, CIMB Clicks, RHB Online, FPX (Maybank2U, HL Online, BICC Online, PbebanK), Mobile Money, WebCash, MEPSCASH, etc.

Only Card payments in Ringgit Malaysia are acceptable!

Please note that JessieChantellechocs.com does not accept cash or cheques as a means of payment online.

Pricing Policy

All Prices shown on our website are in Ringgit Malaysia (RM) and our Prices may be changed and/or offers may be withdrawn, at any time.


Delivery Period

Please allow 4 working days for our delivery of each product that you have purchased through our website.

Delivery Charges and/or Shipment Policy

For any Orders exceeding RM250-00 in value (per delivery destination), Jessiechantelle Chocolatier Sdn Bhd undertakes to deliver such Chocolate Orders, at RM10.00 to the customer but this only applies to single delivery/address within the following locations :

PostCodes Location Delivery Charge (for single orders exceeding RM250/-)
46350 Petaling Jaya (Section 16) RM10.00
46400 Petaling Jaya (Section 17) RM10.00
47300 Petaling Jaya (SS2) RM10.00
46350 Petaling Jaya (Section 16) RM10.00
47400 Petaling Jaya (Damansara Jaya & Damansara Utama only) RM10.00
47410 Petaling Jaya (Damansara Indah & Tropicana) RM10.00
47800 Petaling Jaya (Bandar Utama) RM10.00
50000-50999 Kuala Lumpur RM10.00
51000-51990 Kuala Lumpur (Sentul, Segambut Jalan Ipoh & Dutamas only) RM10.00
58000-58100 Kuala Lumpur (Jalan Klang Lama & Taman Desa) RM10.00
59000 Kuala Lumur (Bangsar) RM10.00
59100-59200 Kuala Lumpur (Bangsar & Pantai) RM10.00
60000 Kuala Lumpur (Mont Kiara & Taman Tun Dr Ismail) RM10.00

Additional Delivery Charges will be payable by our customers for any delivery that is required from us to addresses located at the following (acceptable), Post Code destinations :-

PostCodes Location Delivery Charge (for single orders exceeding RM250/-)
40000-40999 Shah Alam RM20.00
47100-47190 Puchong RM20.00
47200 Subang Airport RM20.00
47301-47308 Petaling Jaya (others) RM20.00
46000-46200 Petaling Jaya (others) RM20.00
46506-46978 Petaling Jaya (others) RM20.00
47500-47650 Subang Jaya/USJ RM20.00
47810 Petaling Jaya (Kota Damansara, Mutiara Damansara & Sunway Damansara) RM20.00
47820 Petaling Jaya (Damansara Damai, Damansara Impian, Damansara Perdana, Prima Damansara & Saujana Damansara) RM20.00
52101-57999 Kuala Lumpur (Others) RM20.00
58101-58999 Kuala Lumpur (Others) RM20.00
59201-59999 Kuala Lumpur (Others) RM20.00

Customers requiring us to provide any delivery to destinations NOT falling within the abovementioned acceptable locations are advised to call us for guidance (as they may have to deliver on their own).

Acceptance &/or Return/Refund Policy

Please note that all chocolate products are deemed to be highly perishable and extremely susceptible to temperature fluctuations hence they are best stored in an air-conditioned room and/or transported within temperatures of 18 to 22C.

All our chocolate products are NOT returnable/refundable AFTER acceptance and our Customers are therefore, advised to ensure that they check all our products upon receipt before they confirm irrevocable acceptance by signing our relevant Delivery Orders.

In Stock Product

Jessiechantellechocs.com will let you know at checkout or by a follow-up message whether the product you have selected is currently in stock or if whether we need additional time to confirm its availability. For such product/s, we will give you an expected delivery time at checkout. There will NOT be any delivery made on Saturdays, Sundays and/or public holidays (based on Malaysian time). You may order/check out on Saturdays and Sundays but all such merchandise ordered shall only be delivered within 4 working days.


The order you place and the payment you make, are sent via a system which uses 128bit encryption to prevent the details being read by any third party.

All encrypted pages are indicated by a "padlock" symbol in most web browsers. Our priority for you as our customer is to maintain the privacy of the information you have supplied to us with at all times. In the event that any of the information you have provided to us about yourself changes, please amend the same on our web site.

Our Website

We may change the website and correct or update information (including product information) on it at any time without prior notice. Except in relation to the description of products and services available for ordering from our website, we shall NOT be held responsible for the accuracy of any information provided on the website. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will always operate without interruption and/or delay, neither will it be error-free, free from defects, viruses or bugs or compatible with any other software or material.

Accessing our website is entirely at your own risk. You must not transmit through or to our website, any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with any prevailing laws.

None of the photos on this site may be reproduced and/or used without the expressed permission of our Company and/or the photographer. All of the images used on this site are subject to copyright laws, and may not be reproduced in whole or in part by anyone without our prior written consent.

Liability and Indemnity

We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.

We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).

You irrevocably agree to indemnify us and our agents, officers, directors and/or employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We have the sole discretion to terminate your use of our website immediately if we consider that you have breached any of these Terms and Conditions.


This website is controlled and operated within Malaysia. These Terms and Conditions and all matters connected with any order you place in our website are governed by Malaysian Law and you have irrevocably agreed to submit to the exclusive jurisdiction of the Courts of Malaysia in relation to any and all matters connected with, or arising out of the website or any order you place on this website.


We have the sole option and discretion to amend and/or revise these Terms and Conditions at any time. If any of these Terms and Conditions become invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.